To get the cost of shipping your order, simply start the checkout process. Once your address has been entered into the right places, our system will automatically display which methods are available to you, and their costs of shipping to your location.
You are responsible for all duties and taxes imposed on the package at customs, these charges are controlled by your country, and "The Jolly Jointer Ltd" has no way to mitigate these.
Delivery times for our flat-rate service can be anywhere from 4-7 business days. Delays due to customs are beyond our controls.
We do not issue any refunds for shipping or the cost of your order should you refuse to pay the customs fees.
We want you to be happy. We want you to learn, love, and use every effect you order from us.
Before returning any item, you must visit the Return section of the Site to request an RMA number.
All products are NON refundable UNLESS approved by "The JollyJointer Ltd" and they are unopened , in original packaging and within fifteen (15) days of purchase.
Other rules of Returns
• Any packages that are refused or unclaimed in customs and are returned to our warehouse will be charged a 20% restocking fee and the original shipping charges will not be refunded.
• Once authorization is issued from our customer service dept., returned products MUST have a valid RMA number clearly visible on the outside of the package. Please include your original packing slip with the return also.
• Any products returned to our warehouse without a valid RMA number clearly visible on the outside of the package may be refused and returned to sender unopened. Shipping charges are non refundable.
• Products must be returned to www.jollyjointer.com within ten (10) days of issue of the RMA number.
• The customer assumes responsibility for all returned product up to delivery at our warehouse, shipping via an insurable carrier with tracking is recommended. Customer is responsible for all shipping costs.
• Any product found to be damaged through misuse, abuse or negligence is not eligible for replacement or refund.
• Under normal operation, RMA Returns will be processed within 10 days of receipt at www.jollyjointer.com.
• If you have received a product that is damaged immediately notify "The JollyJointer Ltd" within five (5) days of receipt. Any damages reported after 5 days will not be considered for refund or exchange.